Refund policy

At Impulse, we prioritize customer satisfaction while maintaining a fair and transparent policy for returns, refunds, replacements, and order cancellations.

✅ Order Cancellation: Available only within 2 hours of placing the order.
✅ 7-Day Return & Refund Policy: Only for manufacturing defects or shipping damage.
✅ 6-Month Replacement Warranty: Covers manufacturing defects beyond the initial 7 days.

⚠️ IMPORTANT: A clear unboxing video is mandatory to claim a return, refund, or replacement. Claims without an unboxing video will not be accepted.

1. Order Cancellation Policy

  • Orders can only be canceled within 2 hours of placing the order.
  • After 2 hours, the order is processed and cannot be canceled.
  • To request a cancellation, email us at shoptheimpulse@gmail.com with your order number.
  • Refunds for canceled orders will be processed within 3-5 business days to the original payment method.

2. Return & Refund Policy (7 Days)

You may request a return and refund only if:

  • The product has a manufacturing defect or was damaged during shipping.
  • The return request is made within 7 days of delivery.
  • The product is unused, in its original packaging, with all included accessories.
  • A clear unboxing video is provided showing the defect/damage upon opening the package.

Non-Eligible Returns

We do not accept return or refund claims for:

  • Change of mind or personal dislike.
  • Incorrect product selection by the customer.
  • Minor colour variations due to screen differences.
  • Damage caused after delivery due to misuse, improper handling, or accidents.
  • Claims without an unboxing video as proof.

3. Replacement Policy (6-Month Warranty)

If your product develops a manufacturing defect within 6 months, you may request a replacement.

Replacement Conditions

  • The defect must be due to manufacturing issues, not accidental damage or wear and tear.
  • A clear video showing the issue is required.
  • The replacement request must be made within 6 months from delivery.

Once verified, a replacement will be processed within 7-10 business days.

4. How to Request a Cancellation, Return, or Replacement

  • Email shoptheimpulse@gmail.com with your order number, issue details, and the required unboxing video (for returns/replacements).
  • Our team will review your request within 24-48 business hours.
  • If approved, we will process the cancellation, return, or replacement accordingly.
  • Refunds (if applicable) will be processed within 7-10 business days after return approval.

For any queries, feel free to contact us at shoptheimpulse@gmail.com.